1.1 PlayOne Game Companionship Service: The term "PlayOne Game Companionship Service" (hereinafter referred to as the "Service") as used in these Terms of Service refers to the online services provided by the Company through its software (PlayOne) and website (https://www.goplayone.com/), including but not limited to online game tutorials, gameplay assistance, live game streaming, voice singing, and audio streaming services. The Company reserves the right to make changes to the aforementioned software and website, including but not limited to renaming, changing domain names, adding content, or integrating with related enterprises or partners such as LangLive, operated and developed by ShineRay Co., Ltd.

1.2 PlayOne Game Companionship Service Marks/Names: Any registered, pending registration, or unregistered trademarks, corporate logos, company names, trade names, product/service brand logos, product/service brand names, website names, domain names, or any other identifiers representing the Company or the Service and its products and services, including but not limited to "PlayOne," "Bailong Game Companionship," "Bailong eSports," and "Bailong App."

2.1 You agree that the Company has the right, based on operational needs, to unilaterally decide, arrange, or designate other affiliated enterprises, partners, or third-party collaborators to continue operating all or part of the Service (including but not limited to integration with LangLive, enabling interactions between designated voice room hosts of this Service and LangLive audio streamers), and to continue applying these Terms of Service and related policies.

2.2 The Company may modify these Terms of Service and related policies at any time and may also release new terms, policies, or regulations regarding the Service. Where objectively possible, the Company will notify you of the updated terms in an appropriate manner, including but not limited to website announcements or in-app notifications. If you have any objections to the updated terms, please discontinue logging in or using the Service. By continuing to log in or use the Service, you and/or your legal representative are deemed to have thoroughly reviewed, fully understood, and agreed to comply with the updated terms.

3.1 The Service includes information or content links legally obtained by the Company, as well as other individual services legally operated by the Company, its affiliates, or partners (including but not limited to integration with LangLive). These services may exist as separate sections within the Service. The Company reserves the right to add, remove, or modify the configuration and services of these special sections at any time. By using or receiving services provided by the Company's affiliates or partners (including but not limited to LangLive audio streaming), you agree to authorize the use of related content within this Service (including but not limited to audio streaming content) by such affiliates or partners (including but not limited to LangLive).

3.2 These individual services may require you to simultaneously accept specific terms of service or other regulations established by the provider of such services (including but not limited to LangLive Content Management and Handling Rules, Terms of Service, and Privacy Policy). The Company will provide these terms and regulations in an appropriate manner for your review. Once you begin using or receiving the aforementioned services, you are deemed to have accepted and agreed to be bound by the related user service terms or regulations for those individual services.

3.3 If you wish to use software or services provided by partners, collaborators, or third parties connected to this Service (including but not limited to LangLive), you must comply not only with these Terms of Service but also with the relevant user service terms and related regulations established by such partners, collaborators, or third parties (including but not limited to LangLive Content Management and Handling Rules, Terms of Service, and Privacy Policy). Any disputes, losses, or damages arising from the services provided by such partners, collaborators, or third parties shall be resolved solely between you and the respective partners, collaborators, or third parties. The Company shall bear no responsibility in this regard.

4.1 To use the Service, you must download and install the official version of the Service software from the Company or its authorized partners, then register an account and log in. You may also register an account and log in through the official Service website. If you attempt to use the Service through unofficial versions of the software or website, you agree to bear all consequences, and the Company assumes no responsibility.

4.2 The Company may develop different versions of the Service software for various devices (including but not limited to mobile phones, computers, etc.), and certain features or services may vary across versions. You should obtain, download, install, or update the appropriate version of the software based on your actual needs or device specifications. If you no longer wish to use the Service, you may uninstall the software at your discretion.

4.3 To enhance user experience and service quality, the Company will periodically update the Service software (including but not limited to software modifications, upgrades, feature enhancements, development of new services, and software replacements). After updates to the Service and software, the Company will, where objectively possible, notify you in an appropriate manner, including but not limited to website announcements or in-app notifications. You have the right to choose whether to accept the updated version or service. If you choose not to accept the update, certain features may be limited or become unavailable, and the Company shall bear no responsibility in such cases.

4.4 Unless expressly authorized in writing by the Company, you may not modify, adapt, copy, or engage in unauthorized access or use of the Service in any form.

4.5 You understand that you are responsible for preparing the necessary terminal devices related to the Service (including but not limited to mobile phones, computers, and other devices) to use the Service. Once you activate the Service on your terminal device, it is deemed that you are using the Service. To fully utilize all features of the Service, you need to connect your terminal device to the internet and bear any associated costs (including but not limited to data charges and internet fees).

4.6 Without proper authorization, you may not create accounts for anyone other than yourself.

4.7 The Company provides you with a registration channel, allowing you to select a legal and compliant combination of characters as your account name and to set a password that meets security requirements. The account name and password you set will serve as your credentials for logging in and using the Service. You may edit your account settings and update your personal information within the Service.

4.8 You understand and agree that the Company reserves the right to review the registration information you submit. The account name you set must not violate applicable laws, these Terms of Service, or related policies. Your account name, profile picture, biography, and other registration or personal information must not contain illegal or inappropriate content. You may not create an account using someone else’s identity without permission (including but not limited to impersonating another person’s name, title, or profile picture in a manner that may cause confusion). Additionally, you may not maliciously register accounts for the Service (including but not limited to frequent or bulk account registrations). You are also prohibited from registering accounts using the Company’s name, “PlayOne,” or any similar company or platform name, or using characters other than Chinese, English, or numbers, as well as inappropriate words, images, or symbols as your account name for the Service.

4.9 The account you register for the Service is owned by the Company. Upon completing the registration process, you are granted the right to use the account. Your account is for your personal use only, and without the Company’s prior written consent, you are prohibited from transferring the account to others in any form, including but not limited to gifting, lending, leasing, assigning, selling, or otherwise permitting others to use the account. If the Company discovers or has reasonable grounds to believe that the user is not the original registrant of the account, the Company reserves the right to suspend or terminate the services provided to the registered account without prior notice. The Company bears no legal responsibility or liability for damages to the registered user or any affected third party.

4.10 You may not spy on or access other users' login information or accounts, nor engage in any actions that compromise the security of other users' accounts.

4.11 You may not share your password or other login information with others or engage in any actions that may compromise the security of your account.

4.12 You are responsible for all activities conducted through your registered account, including but not limited to data modifications, statements made, and payments made through the Service. If you discover unauthorized use of your account or any other security vulnerabilities, you must notify the Company immediately.

4.13 The Company reminds you to properly safeguard your account and password. After using the Service, you should log out securely. If your account is lost or compromised due to improper account management, malicious attacks by others, or other force majeure events, you will be responsible for any resulting losses. The Company is not liable for any such losses.

4.14 In addition to registering an account directly, you may also choose to register and log in to the Service by authorizing the use of an account you legally own on the Company’s or its partners’ software or platforms, or an account registered with your real name on third-party software or platforms (hereinafter referred to as "Third-Party Accounts"), except where such third-party software or platforms impose restrictions or prohibitions. By logging in with a Third-Party Account, you guarantee that the account has been truthfully registered and agree to comply with the relevant provisions of these Terms of Service.

4.15 If you represent a legal entity in using the Service, you declare and warrant that you are fully authorized to sign contracts on behalf of the entity, and that your representative authority is valid.

4.16 You understand and agree that if you fail to log in and use your account for more than one year after registration, the Company reserves the right to disable or delete your account at any time without assuming any liability.

4.17 You understand and agree that if you violate these Terms of Service or related policies, the Company reserves the right to disable your account and delete all accounts created on the same device ID. The Company may also permanently prohibit you from registering to use the Service again.

5.1 You understand and agree that the Company has the right to display commercial advertisements, promotions, or information (including but not limited to commercial or non-commercial information from LangLive) related to the Service, the Company, its affiliates, partners, and third-party suppliers within the Service. You are responsible for independently assessing the authenticity and reliability of such advertisements or promotional information and for any decisions made based on your judgment. Except as explicitly required by law, the Company shall not be liable for any purchases, transactions, or damages or losses resulting from the aforementioned advertisements or promotional information.

5.2 You understand and agree that any opinions, endorsements, findings, or personal experiences you express regarding specific products or services within the Service may constitute testimonial advertising, and you may bear legal responsibility for any misleading content, which is not the responsibility of the Company.

5.3 This Service is partially supported by advertising revenue; therefore, advertisements and promotional activities may be displayed within the Service. You agree that the Company may place such advertisements and promotions (including but not limited to integrations with LangLive and other affiliates or partners) within the Service or in the content you publish. This may result in your published content being edited, altered, and/or modified. You also agree that the Company is under no obligation to notify you regarding any edits, alterations, and/or modifications to your published content, or changes in the manner, format, or scope of the advertisements and promotional activities.

5.4 You understand that the Company may not always label paid services, sponsored content, or commercial messages as such within the Service or related services.

6.1 The content provided by this Service, including but not limited to any data, text, photos, images, graphics, files, information, materials, website structure, webpage layout, web design, member content, audio and video files, sound effects, musical works, original creations, applications, links, and other content or materials, is owned by the Company or legally licensed by the Company. This includes, but is not limited to, trademarks, patents, copyrights, trade secrets, or proprietary technologies. Without prior written authorization from the Company or other rights holders, no one may reproduce, adapt, edit, distribute, publicly broadcast, publicly transmit, or otherwise use the content beyond the scope required for using this Service. Any infringement will result in full liability for damages, including but not limited to attorney fees and costs for litigation or remedies.

6.2 Without the prior written consent of the Company, you may not use the marks or names associated with PlayOne Game Companionship (refer to the definitions). This includes, but is not limited to, displaying, using, licensing, or applying for trademark registration either independently or in combination with other elements. You are also prohibited from explicitly or implicitly indicating to others that you have the right to display, use, or otherwise handle the aforementioned marks or names. If you violate these Terms of Service or related policies by improperly using the aforementioned marks or names, resulting in damages to the Company or any third party, you shall bear full legal responsibility and costs for such actions, including but not limited to attorney fees and litigation or remedy expenses.

6.3 You guarantee that any content you publish through this Service (including but not limited to text, images, videos, and music) is either your original work or has been lawfully authorized (or sublicensed), and that you own or have been authorized to use or include personal images, portraits, names, trademarks, brands, titles, company logos, and other identifying marks in the content. Unless otherwise agreed upon with the Company, the intellectual property rights of the content you publish through this Service shall belong to you or the original rights holder. However, you agree:

(1) To grant the Company a non-exclusive, royalty-free, perpetual, worldwide, transferable, and irrevocable license to freely use the content you publish, including but not limited to both commercial and non-commercial purposes (such as reproduction, adaptation, editing, public transmission, public broadcasting, and public performance).

(2) The aforementioned license includes, but is not limited to, the use of personal images, portraits, names, trademarks, brands, titles, company logos, and other identifying marks contained in the content you publish.

(3) Authorize the Company to act on your behalf or appoint a third-party professional to pursue infringement claims related to your published content, including monitoring infringement activities, sending cease-and-desist letters, filing lawsuits or arbitration, mediation, and settlement. The Company has full discretion to make decisions and take actions regarding infringement claims.

6.4 You agree to cooperate with the Company in handling intellectual property infringement issues as follows:

(1) If a rights holder believes that content you have published within the Service infringes on their intellectual property rights, they may submit a complaint to the Company by providing sufficient evidence for identification and their contact information to the Company's customer service email (support@baulong.com).

(2) Upon receiving a report, if the Company has any doubts regarding whether the reporter is the rights holder, the Company may require the reporter to provide proof of rights (including but not limited to trademark registration documents) and/or a declaration (including but not limited to a statement affirming the accuracy of the report, that the reporter is the copyright owner or an authorized agent of the copyright owner, and a guarantee that the reporter will bear legal responsibility for any damages caused to the Company or others due to false reporting).

(3) The Company will notify the alleged infringer (including but not limited to Game Hosts) of the complaint filed by the reporter regarding the alleged infringing content and will take reasonable measures to promptly remove the content from the Service.

(4) The personal information of the alleged infringer (including but not limited to Game Hosts) shall be handled by the Company in accordance with relevant personal data protection laws and the Company's Privacy Policy. If the reporter (rights holder) wishes to obtain the personal information of the alleged infringer, they must file a complaint or report with the police, prosecutors, judicial authorities, tax authorities, or other competent authorities. The Company will provide the requested personal information in accordance with legal procedures upon receiving a lawful request from the relevant authorities.

(5) If a user of this Service publishes content that is claimed by a reporter (rights holder) to infringe upon their intellectual property rights, and such content is removed by the Company, it cannot be restored. The Company bears no responsibility for this action.

(6) If the alleged infringer has a record of infringing upon others' intellectual property rights, the Company reserves the right to terminate all or part of the services provided to the alleged infringer without assuming any liability.

(7) Copyright infringement complaints may be submitted to the Company's customer service email (support@baulong.com). No electronic signatures are required, and the Company will address the matter as quickly as possible.

You may use the various payment methods provided by this Service to purchase virtual tokens offered by the Service and access related services.

7.1 Purchasing Blue Diamonds:

(1) You explicitly understand and agree that to use certain features within this Service (including but not limited to sending gifts, placing orders, and playing games), you must first purchase a specified amount of Blue Diamonds through the purchase channels authorized by this Service. If you violate the aforementioned provisions, the Company reserves the right to disable or delete your account. In such cases, you will no longer be able to access any data associated with your account, including but not limited to the Diamonds in your account.

(2) You explicitly understand and agree that purchasing Blue Diamonds is a carefully considered action. Except as otherwise required by law, the Company has no responsibility or obligation to provide refunds for any reason. If you cancel your order for Blue Diamonds through the app store after purchase, the Company will revoke the Blue Diamonds you have used. Any associated effects resulting from the use of Blue Diamonds (including but not limited to levels, experience points, and leaderboard rankings) will also be restored to their original state.

(3) The Company will only make necessary adjustments to your Blue Diamond balance in cases of technical errors caused by service or software issues.

7.2 Placing Orders for Services:

(1) You may use the search, filtering, and instant messaging features provided by this Service to find a suitable Game Host and inquire about related services offered by this Service (including but not limited to online game companionship, chatting, and singing). Once you place an order and the Game Host accepts it, the order is deemed valid and confirmed.

(2) You agree and understand that the Company does not intervene in the order terms agreed upon between you and the Game Host. If any disputes arise between you and the Game Host, and you request a refund from the Company, both parties must submit a written statement detailing the reasons and provide supporting documents to the Company's customer service (customer service email: support@baulong.com). The Company cannot process any requests, including but not limited to refunds, based solely on a unilateral request. Requests that do not meet the above requirements must be supplemented within three (3) days. Failure to provide the required documents within the specified timeframe will result in the Company refusing further processing. Once the system records that the Game Host has fulfilled the order, you will no longer be eligible to request a refund. Any subsequent disputes will not involve the Company.

7.3 Purple Diamonds/Gold Diamonds Withdrawal:

(1) After completing an order, you will receive a certain amount of Purple Diamonds, or if you receive gifts from users, you will earn Gold Diamonds.

(2) By logging in and applying for a withdrawal, you agree to and accept the current Purple Diamonds/Gold Diamonds withdrawal rules and revenue-sharing mechanisms.

(3) If the source of your Purple Diamonds/Gold Diamonds is disputed or subject to a consumption dispute, the Company reserves the right to freeze the revenue until the issue is resolved.

(4) If the Purple Diamonds and/or Gold Diamonds you obtained through this Service were acquired through illegal or improper means (including but not limited to reports from users providing evidence that you did not fulfill the order requirements), the Company reserves the right to deduct such amounts and exclude them from calculations. If you have already withdrawn these amounts, you shall be responsible for returning them to the Company; otherwise, the Company reserves the right to pursue legal action. The same applies to Purple Diamonds and/or Gold Diamonds obtained due to operational errors within the Service.

(5) If you fail to use the Purple Diamonds and/or Gold Diamonds within two years from the date of acquisition—including but not limited to withdrawals or exchanges for Blue Diamonds—the Company reserves the right to reject the withdrawal request or reclaim such Purple Diamonds and/or Gold Diamonds without assuming any liability.

(6) Other withdrawal rules are governed by the Service's "Withdrawal Guidelines" or related regulations.

7.4 Other Tokens:

(1) The term "Other Tokens" as referred to in these Terms of Service means free tokens obtained through completing tasks, purchasing memberships, or purchasing virtual gifts (including but not limited to Star Sand). Free tokens provided by the Company cannot be withdrawn or redeemed for cash.

(2) The expiration date and usage scope of each type of token are governed by their respective rules.

8.1 You understand and agree that, except as otherwise expressly specified in these Terms of Service and related policies, the Company does not provide any explicit or implied warranties for the services offered, including but not limited to:

(1) Merchantability or fitness for a particular purpose.

(2) Continuous, timely, secure, or error-free operation, or that the software, services, or other materials obtained by users through the Company will meet users' expectations or not infringe on the rights of others.

(3) The correction of any errors in the software.

You use the software or the Service at your own risk.

8.2 Users should exercise caution and make independent judgments regarding online information, advertisements, or promotions related to loans or other financial matters. The Company shall not be liable for any losses, whether tangible or intangible, including but not limited to loss of profits, business reputation, or data, incurred as a result of such information.

8.3 You understand and agree that the Service is provided on an "as-is" basis, subject to the current technology and conditions available. The Company will make every effort to ensure the continuity and security of the Service. However, you acknowledge that certain risks, including but not limited to force majeure events, viruses, malware, hacker attacks, system instability, third-party service defects, and other security issues, may lead to service interruptions, data loss, or other risks. You assume the risk of using the Service and any resulting damages. The Company will make reasonable efforts to resolve such issues promptly but is not liable for any losses you may incur.

8.4 The Company has the right, in accordance with these Terms of Service and related policies, to address illegal or non-compliant content. However, this does not constitute an obligation or commitment by the Company. The Company does not guarantee the timely detection of illegal activities or the implementation of corresponding actions.

8.5 The Company shall not be liable for any loss of profits or other consequential, special, indirect, or incidental damages arising from or related to these Terms of Service, related policies, or the Service, even if the Company has been advised of the possibility of such damages.

8.6 The Company is not responsible for any unauthorized use of credit cards to purchase Blue Diamonds. Users should adhere to the proper management and usage guidelines set forth by their credit card companies. If the Company identifies unauthorized credit card usage, it may restrict access to the Service for the card in question.

9.1 If you are suspected of violating these Terms of Service or related policies, the Company reserves the right to make an independent judgment and, based on the severity and social impact, terminate all or part of the Service, including but not limited to issuing prior warnings, suspending the publication or transmission of content, deleting or removing published content, restricting some or all account functions, temporarily or permanently closing accounts, and blocking all accounts associated with the same device ID or IP address. The Company may also take appropriate legal remedies. The Company has the right to publicly announce the handling results and, based on actual circumstances, determine whether to restore all or part of the Service. In cases involving suspected infringement, criminal activity, or other violations of laws or regulations, the Company will retain relevant records and report the matter to authorities and designated internet content protection agencies and cooperate with investigations. Regarding deleted content or accounts, the Company reserves the right not to restore them. If the Company disables or deletes your account, you fully understand and agree that you will no longer be able to access any data associated with your account, including but not limited to Diamonds.

9.2 If your violation of these Terms of Service and policies results in complaints or lawsuits filed by others, you shall bear full legal responsibility. If your illegal or non-compliant actions cause the Company, its affiliates, or partners to face claims for compensation from any third party or penalties imposed by relevant authorities, you shall compensate the Company, its affiliates, or partners for all losses incurred as a result, including but not limited to reputational damage, financial losses, administrative fines, litigation costs, attorney fees, third-party claims for damages, or settlement payments.

10.1 The Company reserves the right to suspend or interrupt the Service under the following circumstances, and is not liable for any resulting inconvenience, damages, or losses to you or third parties:

(1) Necessary maintenance or construction of hardware, software, or electronic communication equipment.

(2) Sudden malfunctions in hardware, software, or electronic communication equipment.

(3) In emergency situations, to protect the rights and interests of other members or third parties (including but not limited to personal safety).

(4) If the Company is unable to provide all or part of the Service due to transmission by third parties through the Service, including but not limited to any software errors, viruses, Trojan horses, or similar programs.

(5) If the Company is unable to provide the Service due to force majeure events, including but not limited to natural disasters.

10.2 The Service may be interrupted due to scheduled or unscheduled maintenance or updates, emergency repairs, communication link failures, and/or equipment malfunctions, or for any other reasons. The Company shall not be held liable for any modifications, suspensions, malfunctions, or terminations of the Service caused by such interruptions, nor for any loss of content you have posted or any other form of damages.

10.3 Geographical Restrictions: The Company does not intend to distribute or offer the Service in jurisdictions where doing so would be illegal. The Company reserves the right to restrict access to all or part of the Service for any individual, region, or jurisdiction. If the use of the Service is prohibited by applicable law in your jurisdiction, you must deactivate your account and stop using the Service.

11.1 You understand and agree that the Company, for operational purposes, has the right to modify or terminate the Service (including but not limited to integrations with affiliated enterprises or partners such as LangLive) after providing public notice, without being liable or responsible to you in any way.

11.2 If any of the following apply, the Company reserves the right to immediately terminate or modify the Service for any account, and you will lose access to all associated data and tokens (including Blue Diamonds, Purple Diamonds, Gold Diamonds, Star Sand, etc.). The Company is not liable for any inconvenience, damages, or losses caused to you or third parties by the termination or modification of the Service:

(1) Providing false information during registration.

(2) Using the name of the Company, PlayOne Game Companionship, or similar names to use the Service.

(3) Using non-standard characters, offensive words, or images as the name of the Service.

(4) Using a false identity or applying for an account under someone else's name to register for the Service.

(5) Failing to log in and use the account for more than one consecutive year after registration.

(6) Using fraudulent or improper methods to recharge your account.

(7) Providing a member account for use by others through means including but not limited to transfer, rental, or lending.

(8) Engaging in actions that violate public safety, public order, or good customs.

(9) Engaging in illegal activities.

(10) Interfering with, attacking, or damaging the Company's services, servers, or networks using any system or tool.

(11) Participating in activities related to the Service by using methods including but not limited to plug-ins, malicious programs, software bugs (BUGs), or other unfair or unreasonable means.

(12) Conducting private transactions involving cash, Blue Diamonds, or accounts.

(13) Frequently canceling Blue Diamond purchase orders.

(14) Purchasing Blue Diamonds through unauthorized channels.

(15) Failing to fulfill the order content after a user has placed an order (including but not limited to not completing online game companionship, chat, singing, etc.) or engaging in any fraudulent behavior.

(16) Violating these Terms of Service and related regulations.

(17) Engaging in other serious misconduct as determined by the Company.

12.1 You may not transfer or assign any or all of your rights or obligations under these Terms of Service and related regulations to any third party without prior written consent from the Company. Any transfer or assignment made without such prior written consent shall be deemed invalid.

12.2 You agree that the Company may transfer or assign all or part of its rights or obligations under these Terms of Service and related regulations to a third party.

If any provision of these Terms of Service and related regulations conflicts with applicable laws or is deemed unenforceable, such conflicting or unenforceable provision shall not affect the validity or enforceability of the remaining provisions, provided that the purpose of these Terms of Service and related regulations is not compromised.

Unless prior written consent is obtained from the Company, you shall not disclose any technical, business, or other information provided or disclosed by the Company or its designated personnel to any third party during or after the use of this Service. Such information shall not be used for any purpose other than the purpose for which it was provided or disclosed.

15.1 These Terms of Service and related policies also apply to users who register for this Service with an IP address outside Taiwan (hereinafter referred to as "Non-Taiwan Users"). In the event of any discrepancies between the translated version and the Chinese version of these Terms due to the use of translation software, the Chinese version shall prevail.

15.2 Any disputes, claims, or requests arising from the use of the Service shall be governed by the laws of the Republic of China, and the Taipei District Court of Taiwan shall have exclusive jurisdiction over the first instance.

If you have any questions regarding these Terms of Service and related policies or need to contact the Company as specified in these Terms, please feel free to contact our customer service at: support@baulong.com